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How to Resolve Quickbooks Update Error 12031?


Quickbooks is one of the most versatile software that helps its users to maintain their accounting activities intact without any mistakes. This software prefers less human interaction in its operation but the outcome is more accurate than ever. Even without human intervention, the task done by Quickbooks resulted in faultless outcomes. This program makes it easier for each QuickBooks user to do their job, but it also causes problems for many users. Despite amazing software, this software may have some flaws that make it vulnerable whenever an error appears. Quickbooks error code 12031 is one such error that occurs within Quickbooks and hinders the workflow. 

What is QB Error Code 12031?

 Whenever the QB users try to update the QB Software or update QB payroll to its latest release the error 12031 Quickbooks occurs. This is a 12000 series error that cuts the connection between the workstation and the QuickBooks system.  This issue usually occurs when Quickbooks is unable to connect to the server because of a connection timeout. Another cause of problem 12031 Quickbooks might be an incorrect SSL configuration on the desktop machine.

Factors Behind Error Code 12031 Quickbooks

As now you get to know the definition of Quickbooks error 12031 in a detailed manner but having knowledge of factors that triggered the error to emerge is a great deal to fix it. The below paragraph will explain all those factors behind the occurrence of error 12031 in the system. 

  • A problem with the wifi modem’s internet connection.
  • QuickBooks is unable to connect to the internet due to a network timeout.
  • It prevents access if your PC has a firewall or antivirus software to prevent bugs and viruses. Because both applications regard Quickbooks as a security risk.
  • When the default browser is not Internet Explorer.
  • If the SSL settings aren’t correct,

Solution To Fix The Quickbooks Update Error 12031

Follow the below method to fix this error in no time. 

1: Check the Internet Connection

  • Visit the Quickbooks desktop and select the help menu
  • Here, choose the Internet connection option within the Help menu
  • In the new window that appears, select the radio button for Use my Computer’s Internet Connection Setting.
  • Simply press the Next button after that.
  • Finally, the user must click the Done button to complete the operation.
  • Now try to update the software or QB Payroll to check whether the error is gone or not. 

2: Fix The Error While Updating QB Payroll

  • To begin, go to Quickbooks and choose the Internet Connection Setup Menu.
  • After that, select Internet Properties from the drop-down menu.
  • The user must now select the Advanced Tab from a selection of several tabs.
  • The user must next double-check that the Advanced Setting Matches before selecting the Apply option.
  • Now press the OK key to close the current window.
  • Lastly, users should exit Quickbooks and then reopen it in order to update the Quickbooks payroll services.

3: Make Sure Quickbooks Isn’t Blocked By Firewalls

  • Navigate to the search box by pressing the Start button on the left bottom of the screen.
  • In the blank space, type firewall and press the enter key.
  • Now, in the locator menu, select Windows Firewall.
  • hit the Allow a Program or Feature item in the Firewall Window.
  • Thereafter, when a new page appears on the screen, tap on the Change settings item.
  • To enable Quickbooks to pass across the Windows Firewall, tick the box.

Note: This method is useful when the Firewall prevents Quickbooks from communicating with the workstation, causing the download or updating procedure to fail. The user will learn how to modify the Firewall permission for Quickbooks using this approach.

4: Use Windows safe Mode To Download Quickbooks update 

  • Start your computer in Safe Mode to begin this procedure. Follow the instructions below to enter the safe mode:
  1. To launch Settings, click the Windows  + I keys on the keyboard simultaneously.
  2. Choose the Update & Security option, then the Recovery Settings option.
  3. Choose Advanced Startup from the Recovery Settings menu and choose Restart Now.
  4.  Once the new page appears, Choose an option on the screen. 
  5. There, the user must choose the Troubleshoot option before moving onto the Advanced option.
  6. Now select the Startup option, then the Reboot option, and finally enter your Bitlocker Recovery Key when prompted.
  7. After completing the preceding procedures, the computer will restart, and the user can see a menu of alternatives lists.
  8. To start the PC in Safe Mode, pick option 4 and then hit the F4 button; if you want to utilize the Internet, choose option 5 and then click the F5 button for Safe Mode with Networking.
  • After completing the preceding procedures, the user must download the Quickbooks update.
  • If the user has successfully got the update, the device should be switched to normal mode before downloading the QB update again.


So here we are! Hopefully, you liked the article and it helped you to fix the QuickBooks error 12031 from your system easily.  In this post, we try to cover every aspect such as the definition of the error along with the factors behind it. The troubleshooting methods are explained in a specified detailed guide to ease the fixation path for the user. 



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