Last Updated on November 26, 2022 by
The power of artificial intelligence has already taken up the world of business by a storm. Not only has its revolutionized the way we interacted with businesses, it has only brought amazing features along with it which could never have been possible before its invention. One such very useful invention is the development of chatbots or formally known as social media integration app. The purpose of chatbots is to basically automate the process of preliminary customer enquiry and basic customer interaction with the business and about the business. There are various types of chatbots as well which are designed to suit the needs of different types of services and businesses. Due to tis wide versatility and effective helpfulness, there are many befits a business can derive with its integration to the business. Some of those major benefits are as follows:
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Systematic modes of communication
Back in the days, when smartphones and computers were not yet designed. Business enquires and interactions were recorded in papers and bundles or sometimes were simply verbal. This led to the rise of unconsolidated communication modes, the cost of sorting and manging all these records was really high. Due to the high costs of maintenance and labour involved in the process, many companies even avoided the procedure altogether and records were lost forever. With the advent of chatbots in smartphones, it is now possible to have proper record of each and every conversation with the customers as well as other relevant parties to the business without having to incur additional costs for sorting and managing the records. It is even easier to communication digital records in comparison to physical records,
Variety of communication modes
Chatbots are simply not automated bots that will message, they can perform much more than that. With the modern integrated social media platform chatbots, business can have the chatbots to provide a variety of communication modes to the customers such as chat, voice call, video call, etc. The customer can choose whichever mode they prefer based on their own personal choices without any hassle. It is such a straight-forward and simple way of communication that even a non-tech savvy person can interact with the bot without any difficulties. In case, the person wants to redirected to human supervisor, they can also do so by choosing that particular option provided for this purpose by the chatbot.
Group information sharing
With the efficiency and ease of chatbots, it becomes easier for the employees of the business as well to perform more productively. Rather than recording and saving each conversation to be converted and sent in groups of emails, employees can simply share the screenshots or auto-saved chat history by the chatbot itself.
It will be a good idea to employ the right and suitable chatbot messaging service to your business as well. In order to increase your online presence as well as 24×7 availability amongst your customers. Customers feel more relaxed and assured when they can interact with a business at any time as per their convenience.
Read More: How is the SAP Business One ERP solution helping small and midsize companies (SMEs)?
