Machine learning, Robotics, Big Data, and the IoT have ushered in a technological revolution spreading the globe rapidly. As technology advances, it is expected that software, machines, and robots will increasingly be employed to automate daily jobs that humans formerly performed.
According to some researchers, innovative technologies can generate more wealth and better jobs by reducing tedious, repetitive tasks and raising overall productivity. We can’t forecast what new professions will be created for humans in the coming years and decades as automated technology continues to advance at breakneck speed. Even though automation will bring new opportunities and challenges, humans will remain essential in the future economy.
It’s easy to see how far the IT industry has come, yet this is only a sliver of what is going on behind the scenes. With automation and artificial intelligence (AI) dominating the news, it’s more important than ever for a large organization’s IT department to keep on top of the newest trends and advances. However, having a group of tech-savvy and engaged employees isn’t enough. ITSM (IT Service Management) tools of the highest quality would be required as well. A wide range of concerns, from incident management to data security, would be prevented and corrected as a result. The ITIL Foundation Certification serves as a good starting point as the first step into IT service management.
What is automation?
Automation is a technique for carrying out or directing a process in a computerized manner. Humans previously handled tasks are now automated using things like electronic gadgets, machines, and even robots.
Because of advances in software, machine learning, and robotics, firms may now achieve more significant results while employing fewer people overall. Up to 30% of global workers could be displaced by 2030 if existing technologies automate half of all labor tasks. On the other hand, automating processes will create new jobs and possibilities that didn’t exist before.
Despite recent headlines of employment losses in the Indian IT/BPM industry, NASSCOM has explained and put things in perspective on recruiting and job creation. The nature of traditional IT occupations and responsibilities will change in general as technology advances and increases automation, leading to new jobs. An extensive UiPath Course will make you an expert and help you to build an automation field career.
With a net hiring of 138,000 persons in FY2021, the IT industry has continued to be a source of qualified workers. The top five Indian IT businesses aim to add over 96,000 personnel. When you consider that the Industry is training more than 250,000 employees and hiring over 40,000 new digitally trained individuals, it’s clear that NASSCOM is serious about improving workforce capabilities as quickly as possible.
In addition, the non-profit group emphasized that recent research on the job market includes some interesting findings of the Future of Work and other new developments. However, there are several data points on IT/BPM job displacement that are erroneous for the reasons listed below:
- According to the research, the BPM sector in India employs around 1.4 million people (excluding domestic and in-house workers), not the 9 million as suggested by that report. As of March 2021, 4.5 million people work in the IT-BPM Industry as a whole.
- Customer engagement services account for around 33% of all BPM industry jobs. Now, almost all of our Indian customers’ work is being done using an omnichannel approach, which requires higher-level skills and technology, and automation that are already embedded into the processes themselves.
- In the previous three years, automation and RPA have matured and have resulted in net job creation for the BPM sector. According to a NASSCOM-McKinsey report, the addressable market for BPM is between $180 and $220 billion, which leaves plenty of possibilities for expansion and new jobs.
- When it comes to reinventing procedures for global clients, the BPO business in India is constantly innovating by building products and leveraging data to improve customer experience.
With a healthy deal pipeline and a positive economic outlook, Nasscom predicts that the Industry will reach its ambition of $300-350Bn revenues by 2025. The Industry is committed to people-centric innovation, a relentless focus on talent, and delivering a superior transforming customer experience while being a net job generator.
Different ways of working
Automation is altering the nature of work as well as the methods used to accomplish it. Artificial intelligence technology is helping businesses enhance efficiency by integrating it into their production processes.
On the other hand, artificial intelligence (AI) isn’t just impacting manufacturing. Administrative processes are being transformed as a result of it. For example, in the days before email, mail was delivered by the postman, and Emails became commonplace after a while as a result of advancements in the tech market. It is no longer the case, as AI systems are capable of sending and receiving emails automatically. Additionally, mobile developers have developed email apps so that clients may use their smartphones to handle their email accounts instead of using a desktop computer.
Based on these factors, it’s reasonable to predict that more number of organizations will use robots and automated systems in their processes in the upcoming days. Organizations must teach their staff to optimize the human-machine effect due to the redefining of job roles.
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According to NASSCOM, as technology advances and employment becomes more automated, the nature of traditional IT jobs and responsibilities will change, opening up new opportunities.
New technologies are changing everything in today’s world, from how people make phone calls to how businesses operate. It means that the likelihood of the workplace changing in the next ten years should be emphasized as a fact.
The IT sector is one of the fastest-growing in the economy. Working dynamics and the concept of a workplace are also changing because of this. So, employees are encouraged to acquire new skills to remain competitive.
Today’s job standards are higher than ever, and the competition is ferocious. Workforce members should know how new technologies affect today’s Industry and learn about new inventions to keep up with changing needs. As a result, it’s vital to state that learning new tech skills or embarking on a new tech job will be required to meet future challenges.