NDIS or National Disability Insurance Scheme was formed to provide financial assistance to people with disabilities. It helps them live a dignified life by providing them with support services. The NDIS is open to all Australians who are below the age of 65 years and have a permanent disability. Over the years, it has provided a sense of independence to people with disabilities and made them financially stable. It has given them the right to choose their own support and make their own decisions regarding finances and other related matters.
But to avail of these benefits, you need to register for NDIS support. However, in order to do so, you need to hire an NDIS provider or service provider who will help you through this process. But this brings us to another question: how do you find the best NDIS provider?
Before moving on to hiring mistakes, it is crucial that you get all the information. Look for NDIS training modules.
Mistakes to avoid when hiring NDIS provider
Finding the Right Provider
Most people make the mistake of believing that any NDIS provider will suffice. But this is not true as every provider has different expertise and skills that can prove beneficial for your needs. That is why it is important for you to find out about each provider’s expertise before hiring him/her.
Hiring on a whim
Make sure you’re hiring someone who’s going to be able to provide the service you need. Before you hire anyone, make sure that they’ve got the qualifications and experience necessary to do the job.
Not asking for references
Never hire anyone without asking for references from their previous clients. Good providers will have no problem giving you these, and it’s always worth checking them out. Make sure that the provider is going to be able to give you the service you need. Being on time for appointments is an absolute must! You want someone who takes their job seriously, so look for a provider who’s demonstrated this in their past work.
Not asking questions
Your NDIS provider is working for you, and if you have any concerns or questions about their service, you should be able to talk to them and have them answered. If you discover that your NDIS provider isn’t answering your queries, doesn’t return your calls or is rude to you, then it’s time to find another one.
Not checking the quality of their service
Your NDIS provider needs to give you more than just good customer service — they also need to ensure that you’re receiving quality care. You should ask for reviews from other clients about the quality of their services. It would also help if you could visit their business premises and see how things are run there.
Not considering the cost of their service
Compared to what people with disabilities used to receive from state-run services, the amount provided by the NDIS may seem generous. But that doesn’t mean that all NDIS providers will charge fairly for their services — some will overcharge too.